Description
The West Virginia Purchasing Division is soliciting bids for an open-end contract to provide AppXtender software licenses, maintenance, and support, as well as professional services for the West Virginia Division of Motor Vehicles. The contract will be for one year with three one-year options for renewal. The successful vendor will provide all costs and services needed to obtain software licenses, software technical support/maintenance, and professional services. The vendor will also be required to provide professional services through the term of the contract to support, maintain, and enhance the system on an ongoing basis.
• The contract includes a content management system with capabilities such as document check-in and check-out, rubber stamp, annotations, minor and major revisions, retention management, and business application integration.
• The vendor must have experience with AppEnhancer systems, programming, and workflow development.
• The vendor must provide a primary technical support phone number and primary technical support email address, and must be available on an "On Call" basis in case of emergencies.
• The vendor must work with agency personnel to develop a Statement of Work (SOW) for each project, which will include specific requirements, staffing criteria, and a detailed list of expectations and deliverables.