The U.S. Food and Drug Administration (FDA) intends to award a sole source contract to Malvern Panalytical, Inc. for maintenance and service support of a Malvern Panalytical Axios Wavelength-Dispersive X-Ray Fluorescence (WD-XRF) spectrometer. The service agreement will include manufacturer-authorized maintenance and repairs, preventative maintenance, replacement parts, and on-site service performed by factory-certified engineers. The contract will be for a base period of one year with four one-year option periods. The FDA requires reliable and timely maintenance and repairs of the Axios WD-XRF to support the certification of color additives.
• The contract will include a warranty on the spectrometer, including labor, parts, on-site service with travel and housing, phone, and online support for the one-year warranty.
• The vendor shall provide service and application support within 48 hours and on-site repairs within 7 days.
• The vendor shall provide unlimited telephone and on-line support for hardware and software.
• The vendor shall perform at least one annual preventative maintenance (PM) during the contract period.
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