Housing Navigation Services

The Charlotte-Mecklenburg Schools (CMS) is seeking proposals from potential vendors to provide housing navigation services for its teachers and staff. The goal is to assist them with rentals, home purchases, and understanding available benefits. The selected vendor will act as a concierge, helping CMS employees navigate the various options and partnerships available in the Charlotte-Mecklenburg area. The vendor will be expected to provide personalized support, build relationships with existing partners, and collect data to improve the experience. • The vendor should be able to provide support and response to CMS employees within a 24-hour time period. • The vendor should be able to assess the individual needs of a CMS employee and provide recommendations. • The vendor should be able to build relationships with existing At Home in CMS partners. • The vendor should be able to collect and use data to improve the experience and report aggregate data to CMS monthly.