Description
The Ralph H. Johnson VA Medical Center is seeking a third-party protocoling and scheduling software for radiology. The software should be able to streamline and improve efficiency of completing orders, reduce patient wait times, decrease errors, enable tracking, and optimize clinical communication. The contractor will be responsible for providing all necessary tools, interfaces, software, licenses, delivery, installation, warranty, and training. Some key features of the software include: digitalizing the protocoling and scheduling process, customizing multiple letter templates per modality, assigning appropriate personnel, differentiating orders based on urgency, and visibility of patient demographics on the orders themselves.
• The software should be compliant with various VA software approvals and have established and active agreements with the VA.
• The contractor should provide initial training, response time within 24 hours for routine issues and 1 hour for critical issues, and a portal to submit tickets.
• The software should be able to interface with VistA/CPRS applications.
• The contractor should provide a plan for destruction of all VA data in its possession according to VA Directive 6500 and NIST 800-88.