Emergency Response Cost Recovery

The City of Aurora is seeking a qualified organization to provide third-party billing services for Emergency Medical Services (EMS) transport and associated expenses, as well as Fire response-related billing. The services include billing for Hazmat Response, Water Rescue, Fire Suppression Incident, and Vehicle Accident Cost Recovery. The Proposer shall provide a detailed proposal outlining their experience, approach, and pricing for the services. The City will evaluate proposals based on factors such as experience, qualifications, references, and pricing. • The Proposer shall have experience in government/municipal billing. • The Proposer shall provide a detailed project work plan, including deliverables, milestones, and assumptions. • The Proposer shall provide a detailed description of their approach to customer service and billing. • The Proposer shall provide a detailed pricing structure, including a percentage-based fee or a per-transaction fee.