Description
California’s Governor’s Office of Emergency Services is seeking a single‑prime contractor (or consortium) to supply, install, integrate, operate, and maintain 9‑1‑1 Call Processing Equipment (CPE) for public safety answering points statewide. The solicitation allows either a cloud‑native, FedRAMP‑High solution or an on‑premise deployment, both required to be NENA i3‑compliant and to meet stringent redundancy, security, and performance standards. Bidders must provide detailed cost breakdowns via the Exhibit C cost workbook, submit an eVAQ‑approved proposal, and demonstrate a productive‑use history with at least two paid customers. The contract will be fixed‑price with a four‑year base term and two optional three‑year extensions, plus a minimum five‑year maintenance obligation.
• Provide hardware, software, networking, and integration services for up to 20 operator positions per PSAP (with additional‑position pricing).
• Deliver optional AI‑based transcription, translation, and non‑emergency answering services, GIS mapping, ACD, and other peripheral applications.
• Support 24 × 7 × 365 help‑desk, SLA reporting, training, and documentation, with required lab testing and FedRAMP‑High certification for cloud solutions.