Extended warranty for ATOS and TRITOP hardware

The NASA/NSSC is seeking an extended warranty for ATOS and TRITOP hardware. The objective of this requirement is to provide customer support, repairs, and diagnosis for one year from the current warranty expiration in May 2026. The scope of work includes hardware support, software releases, hot fixes, and bug fixes, as well as unlimited personalized phone and email support. The place of performance is the Marshall Space Flight Center in Huntsville, AL, and the period of performance is from May 1, 2026, to April 30, 2027. Key aspects of the job include: • Hardware support for all components, including the main system sensor/camera, accessories, PC, and holding device • Software releases, hot fixes, and bug fixes throughout the agreement • Unlimited personalized phone and email support for troubleshooting issues • 24/7 access to the ZEISS web portal • On-site repair services, with travel expenses and labor expenses charged to the customer