Year 1 UserTesting.com License

The City of Vancouver is issuing a Notice of Intent to Contract (NOITC) to proceed with UserTesting Technologies Canada, Inc. for the provision of a cloud-based user testing platform. The platform will provide a diverse and locally relevant tester pool, live-interview capabilities, AI-enabled insight generation, guided research support, and the ability to easily test City applications. The contract is valued at approximately $73,482.33 CAD and is for a one-year term. • The City lacks an efficient, scalable, and accessible solution to rapidly gather feedback from external users on City products, applications, and services. • The platform will support user-centric design and service improvement initiatives across the organization. • UserTesting was identified as the only vendor able to meet the City’s functional, accessibility, support, and research-readiness requirements. • The City intends to enter into a one-year pilot contract with User Testing Technologies Canada, Inc.