Digital Video Network

PennDOT seeks a vendor to design, supply, install, and operate a Digital Video Network (DVN) of flat‑screen televisions in all Driver License and Photo Centers across Pennsylvania, beginning with a single pilot site and expanding statewide. The contractor must provide all hardware, software, networking, content creation, and ongoing support, ensuring all content is approved by PennDOT and that customer‑satisfaction metrics are collected and used for continuous improvement. The contract is a two‑year, no‑fee agreement with the possibility of three additional one‑year renewals, and includes small‑diverse‑business (14 %) and veteran‑business‑enterprise (3 %) participation goals. • Pilot phase: install equipment and deliver a 30‑minute video at one location within six months of Notice‑to‑Proceed. • Full rollout: after a six‑week pilot evaluation, present and execute a rollout plan for all 103 license/photo centers. • Mandatory deliverables: hardware, software platform, content programming, 24‑hour service‑call response, quarterly status reports, and annual disaster‑recovery testing. • Compliance: Must meet Pennsylvania IT security, accessibility (WCAG/Section 508), and data‑handling requirements, and meet SDB/VBE participation goals or obtain a Good‑Faith Effort waiver.