Description
The Office of Personnel Management (OPM) is seeking information from potential contractors to provide call center support, distribution, and processing of health benefits enrollments in support of the Health Benefits Open Season and other related retirement notices for Federal annuitants, survivor annuitants, and their dependents. The contractor will be required to process a variety of requests, including address changes, enrollment changes, and cancellations, and will need to have the capability to handle a large volume of calls and requests during the Open Season enrollment period. The contractor will also need to have experience with the Federal Employees Health Benefits (FEHB) program and the Postal Service Health Benefits (PSHB) program. Some key responsibilities include:
• Processing enrollment changes and address changes
• Providing customer service and support via phone, email, and mail
• Maintaining accurate and up-to-date records of annuitant information
• Generating reports and providing data to OPM
• Ensuring compliance with federal regulations and OPM policies
The ideal contractor will have experience with call center operations, customer service, and data processing, as well as knowledge of the FEHB and PSHB programs.