Description
The Department of Veterans Affairs, Network Contracting Office 16 (NCO 16) is seeking potential sources capable of providing Motorola Trunking Radio System maintenance and support services for the Central Arkansas Veterans Healthcare System (CAVHS) Little Rock and North Little Rock facilities. The contractor will furnish all labor, transportation, parts, test equipment, tools, and expertise necessary to provide a service contract for the Motorola Trunking System. The scope of work includes immediate access to technical support teams, service desk, technical support, onsite support, annual preventative maintenance, network hardware repair, and software maintenance.
• The contractor must have experience in providing similar services, including management experience, equipment, and personnel.
• The contractor must meet all requirements of Federal, State, and Local Municipal codes regarding operations of this type of service.
• The contractor must provide ongoing post-warranty support for the Scout dispatch solution with software maintenance, hardware maintenance, remote support, and technical training classes.
• The contractor must maintain the equipment in accordance with the manufacturer’s standards and ensure that the equipment functions in conformance with the latest published edition of NFPA-99, OSHA, and manufacturer’s Network Equipment/System.