Proposal for Relational Database Administration and Support Services

The Navajo Nation Division of Behavioral and Mental Health Services seeks a single‑vendor partner to provide comprehensive relational database administration and support for its FileMaker‑based applications. The contractor will deliver 24 × 7 × 365 incident response, server administration, backup and disaster‑recovery testing, HIPAA‑compliant security management, workflow enhancements, documentation, and training over a three‑year term. This is a professional‑services engagement focused on maintaining and improving critical health‑service data systems hosted on Hyper‑V virtual machines. • 24/7 support and administration of FileMaker Server environments (patching, licensing, backups, performance tuning). • Quarterly backup restore testing, disaster‑recovery participation, and compliance with HIPAA and Navajo Nation security standards. • Ongoing workflow analysis, enhancements, documentation, and user training for HR, finance, time‑keeping, and reimbursement modules.