Description
TDOT is seeking a qualified contractor to operate and staff the State’s four Transportation Management Centers (TMCs) on a 24/7/365 basis, providing incident detection, HELP/RSP dispatch, on‑call services, training, certification, and comprehensive performance reporting. The contract is a five‑year fixed‑price agreement with a $150,000 start‑up payment and a maximum liability of $27.8 million. The contractor must meet minimum staffing levels, implement an ISO‑9001‑based Quality Management System, and manage all required data interfaces and cybersecurity requirements.
• Operate four regional TMCs (Knoxville, Chattanooga, Nashville, Memphis) with continuous on‑site staffing and remote on‑call support.
• Provide training, certification, and monthly/annual performance reporting, using State‑provided ITS systems (SmartWay, SWCS, Power BI, etc.).
• Deliver a QMS, meet ISO 9001 standards, and handle optional on‑call services billed hourly.
• Contract term is five years with possible extensions; mandatory deliverables include staffing plans, start‑up transition, and adherence to strict cybersecurity and insurance requirements.