INTRACITY TRANSIT OPERATIONS AND MANAGEMENT SERVICES

The City of Hot Springs is seeking a qualified vendor to provide comprehensive intracity transit operations and management services. This RFP calls for an entity to handle day‑to‑day transit service delivery, vehicle maintenance oversight, scheduling, fare collection, compliance with Federal Transit Administration requirements, and overall system management for the city’s public transportation network. The selected contractor will be responsible for ensuring reliable, safe, and efficient transit service for residents and visitors alike. • Operate all fixed‑route and demand‑response transit services within Hot Springs, AR. • Manage vehicle fleet maintenance, driver scheduling, and route planning. • Provide administrative oversight, reporting, and compliance with FTA regulations. • Implement fare collection systems and customer service standards. • Maintain performance metrics and continuous improvement initiatives.