Description
The City of Oshkosh (GO Transit) is seeking a qualified contractor to operate its ADA‑compliant paratransit demand‑response program and related ancillary services. The contract will begin 1 January 2027 for an initial three‑year term (with two optional one‑year extensions) and will cover curb‑to‑curb and door‑through‑door rides for ambulatory, non‑ambulatory, senior, low‑income “Access to Jobs,” and rural riders across the City of Oshkosh and Winnebago County. The contractor must provide a fleet of wheelchair‑accessible vans/minis, manage scheduling and dispatch via GO Transit’s web‑based system, handle fare collection, maintain vehicles, and meet strict service standards (30‑minute pickup windows, 45‑minute will‑call response, 10‑ride/month limit for rural riders, etc.). The current provider is paid $28 per standard ride and $33.50 for rural/GO Connect rides; the new contractor will invoice similarly based on actual trips. Key requirements include insurance (minimum $1 M per occurrence, $2 M aggregate), worker’s compensation, bonding for contracts ≥ $25 K, driver training, drug‑and‑alcohol testing, and provision of translation services.
• Contract length: 3 years (possible two 1‑year renewals)
• Service area: City of Oshkosh + rural Winnebago County (excluding city limits of Oshkosh, Neenah, Menasha for rural program)
• Service hours: 6:15 am–6:45 pm Mon‑Sat, 7:00 am–3:00 pm Sun; Access‑to‑Jobs runs 24/7
• Fleet: wheelchair‑accessible vans/minis; average fleet age ≤ 7 years, equipped with ramps/lifts, communication system, HVAC
• Dispatch: use GO Transit’s scheduling software; contractor supplies tablets & data plan
• Fare structure: $3‑$7 per one‑way trip depending on program (basic, premium, after‑hours)
• Performance metrics: 30‑minute pickup window, ≤ 5 min wait after arrival, ≤ 45 min will‑call response, limits on denied/missed trips
• Insurance & bonding: $1 M CGL per occurrence, $2 M aggregate, $1 M auto, $2 M umbrella, bid bond 5 % for bids ≥ $25 K, performance bond equal to contract price.