Transportation Services, Wheelchair Van and Ambulance, As Specified

The Baltimore County Department of Health (BCDH) is soliciting bids for a comprehensive, 24/7/365 non‑emergency medical transportation program that includes wheelchair‑van and ambulance services for eligible Medicaid (Medical Assistance) recipients. The contractor must provide a full range of transport modes (standard, extra‑wide, electric wheelchairs; BLS, ALS, specialty care, neonatal ambulance) and meet strict performance, reporting, and compliance requirements, including HIPAA, state health regulations, and detailed data exchange with the County. The contract covers FY 2025‑2026 (July 1 2025 through June 30 2026) with an expectation of roughly 25,000 trips annually, of which at least 51 % must be performed directly by the prime contractor. Subcontracting is allowed only with prior notification, and the contractor must maintain qualified staff, vehicles, and insurance, and provide extensive documentation, incident reporting, and quality‑assurance activities. • Provide wheelchair‑van and ambulance transport (BLS, ALS, specialty, neonatal) 24 hours a day, 365 days a year. • Serve Baltimore County Medicaid recipients and, when approved, other state‑funded recipients. • Minimum service levels: 16,781 wheelchair trips, 8,815 BLS ambulance trips, plus smaller numbers of ALS, specialty, and neonatal trips (FY 26). • Must retain ≥ 51 % of transports in‑house; subcontractors require prior notification and detailed reporting. • Required electronic data exchange, HIPAA compliance, and real‑time eligibility verification (EVS). • Detailed reporting obligations: daily operational reports, quarterly complaint logs, mileage logs, cancellation logs, and incident reports. • Contract term: FY 2025‑2026 (one year) with possible renewal at County’s discretion. • Payment based on per‑trip rates; mileage beyond 20 mi reimbursed separately; no payment for waiting time or non‑covered services. • Contractor must supply qualified drivers, vehicles, insurance, permits, and staff available 24/7 for support.