Description
The Department of Veterans Affairs, VISN 2 Network Contracting Office, intends to award a sole source contract for the Canandaigua VA Medical Center in Canandaigua, NY. The contract is for a base period plus four option periods, firm fixed-price contract with only one source, Motorola Solutions, Inc. The contractor will provide support and preventative maintenance service on the existing Motorola Land Mobile Radio (LMR) System, including service desk, technical support, onsite support, preventative maintenance, hardware repair, security patch, software updates, hardware upgrades, implementation and integration, and compliance.
Key aspects of the job include:
• Providing all maintenance services to sustain operational reliability and ensure compliance with OEM specifications
• Maintaining a service desk capable of recording, tracking, and updating service requests
• Providing remote technical assistance via telephone consultation and troubleshooting
• Conducting annual preventative maintenance of all designated infrastructure and network components
• Providing depot-level repair services for Motorola-provided hardware and specified third-party infrastructure equipment
• Providing security patches and certified software releases
• Planning, coordinating, and implementing required system updates across the VA Canandaigua facilities