Maintenance Services for NICHD NextSeq 2000 DNA Sequencing System

The National Institutes of Health (NIH) is seeking maintenance services for their NextSeq 2000 DNA Sequencing System. The selected vendor will be required to provide full coverage for parts, labor, and travel, as well as reagent replacement due to hardware failures, one preventive maintenance visit, remote technical support, and on-site response for hardware failures. The purpose of this requirement is to ensure the NextSeq 2000 system remains in full working order and supports uninterrupted research operations. • The maintenance plan must include full coverage for parts, labor, and travel • The vendor must provide reagent replacement due to hardware failures • The vendor must provide one preventive maintenance visit • The vendor must provide remote technical support (18x5) • The vendor must provide a two-business-day on-site response target for hardware failures • The vendor must provide control software and hardware updates • The vendor must provide on-site applications support • The vendor must provide access to remote monitoring services