USAFE VCS3020 IVS-IP Voice Communication Switches Warranty Only

The United States Air Force is seeking a contractor to provide warranty support for its existing VCS3020 IVS-IP Voice Communication Switch Systems at ten operating locations around the USAFE-AFAFRICA Area of Responsibility. The contractor will be required to provide continued warranty support, including cybersecurity hardening, fully integrated telephony support, and built-in instant record and replay. The contractor will also be required to provide 24/7 technical support and onsite corrective maintenance. • The contract will be for a base period of 15 months, with four option years. • The contractor will be required to provide pricing for each contract line item number (CLIN). • The contractor will be required to provide a single focal point of contact for coordinating all activities with the government. • The contractor will be required to provide standard warranty, including repair or replacement of hardware components that fail due to defects in materials and workmanship. • The contractor will be required to provide warranty site level corrective maintenance and technical support line support.