EMA - Emergency Notification Software

The Illinois Emergency Management Agency and Office of Homeland Security is requesting proposals for a web-based, hosted software system including implementation, integration, and support of a statewide emergency notification system. The system should enable the agency to deliver public alerts and notifications through various mediums, including telephony, email, SMS, and FEMA IPAWS. Key features and functionalities of the system include core functionality, automation and workflows, integrations, analytics and reporting, user management and administration, support and documentation, and IPAWS features. The proposal should include pricing for all line items, and the contract pricing is firm. Some key features of the system include: • Core functionality: sending notifications, creating and managing messages, demonstrating the system's ability to select methods of contact, and demonstrating the system's tools for sending phone, text, email, and other alerts • Automation and workflows: triggering notifications, using conditional logic within workflows, and branching workflows based on user behavior or other criteria • Integrations: integrating with existing systems, importing and exporting data, and demonstrating API capabilities for custom integrations • Analytics and reporting: demonstrating export capabilities for alerts and notifications, customizing reports, and monitoring performance metrics • User management and administration: demonstrating user profiles, user roles and permissions, security, and audit trails • Support and documentation: providing support, documentation, and training • IPAWS features: demonstrating authentication and authorization, alert origination and formatting, geographic targeting, language support, template management, COG features, alert transmission and monitoring, and training and support