Description
The County of Los Angeles is seeking bids for the renewal of software maintenance and support for the Calabrio call recording system. The contract will be for a period of one year, from September 1, 2026, to August 31, 2027. The selected vendor will be required to provide electronic delivery of the software and maintenance and support services. The contract will be awarded to the lowest responsive and responsible bidder.
• The software maintenance and support services will include support for the AQM standard for quality management.
• The vendor must provide professional liability insurance and technology errors and omissions insurance.
• The vendor must also provide a certificate of insurance naming the County of Los Angeles as an additional insured.
• The contract will be subject to the terms and conditions outlined in the solicitation document.