Description
The Camden City School District is seeking a Managed Service Provider to deliver comprehensive Management, Operations & Administration (MO&A) support for its entire K‑12 IT environment. The contractor will act as the district’s single point of responsibility for network operations, security services, end‑user support, asset inventory, and project management, covering 16 schools and multiple administrative facilities. Services include 24×7 NOC staffing, security operations (firewall, IDS/IPS, vulnerability scanning, anti‑virus), help‑desk support for ~13,000 devices, backup and disaster‑recovery management, and ongoing reporting through an online dashboard. The contract starts July 1 2025 with an initial one‑year term and up to two optional renewals, potentially extending to five years total.
• Provide proactive monitoring, maintenance, and 24×7 NOC support for WAN/LAN, VPN, and wireless infrastructure (≈120 switches, 850 APs, 25 routers, 4 firewalls).
• Deliver security operations including managed firewall policy, IDS/IPS, vulnerability scanning, anti‑virus, and incident response integrated with the district’s SIEM.
• Operate a tiered Service Desk (Level‑1/2) with 10‑15 min urgent response, on‑site visits to all schools, and support for Windows, macOS, and Chrome devices (~13 k endpoints).
• Manage hardware/software inventory, quarterly reporting, and a project‑management plan with a live online tracking portal.
• Ensure compliance with New Jersey procurement, background‑check, and insurance requirements, and provide certified staff (CCNP‑Security, CISSP, etc.).