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Maryland SHA-OFFICE OF PROCUREMENT/CONTRACTS·Maryland

NetApp Support Maintenance

Closes 8/31/2026$200k – $500kRequest for Proposal
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Description

The State Highway Administration (SHA) is issuing a Purchase Order Request for Proposal (PORFP) to renew its contract for NetApp hardware support and maintenance services. The goal is to ensure continuous support for NetApp storage systems, critical patches, updates, and software support through 12/31/2025 to avoid service disruptions to internal and external customers, including public safety operations. Only Master Contractors holding the existing SHA Hardware Master Contract (060B2490022) are eligible to submit bids. The solicitation requires vendors to be authorized resellers for NetApp, provide pricing valid for at least 90 days, and include documentation such as MSRP screenshots and, if applicable, a Mercury Affidavit. Bids must be submitted electronically via eMMA by 2:00 PM EDT on 31 August 2026; questions are due by 27 August 2026. The contract will be awarded to the most advantageous, responsible, and responsive vendor, with invoicing procedures detailed for both one‑time and annual pricing. • Scope: Maintenance, repair, and support of NetApp storage hardware and associated software. • Eligibility: Small Business Reserve (SBR) certified vendors; must be a Master Contractor under SHA’s 2012 hardware contract. • Submission: Electronic via eMMA; include Letter of Authorization, MSRP screenshot, and optional Mercury Affidavit. • Key Dates: Issue 08/20/2026, Questions 08/27/2026, Bid Due 08/31/2026 (2 PM EDT). • Evaluation: Responsiveness, conformance to scope, overall advantage to the State. • Contractual Terms: Pricing must be valid 90 days; invoicing within 30 days of acceptance for one‑time items, annual billing thereafter.

Attached files

Contact

Kimberly Anderson(Procurement Officer / Buyer)

[email protected]

(410) 545-8664

Key dates

Opened
8/20/2026
Questions due
8/27/2026
Closes
8/31/2026

Last updated

Details

Type
Request for Proposal
Industry
Information Technology and Software Development
NAICS
541513
Solicitation №
BPM057814

Budget estimate

$200,000 – $500,000

The solicitation does not disclose a contract value. Based on typical state‑wide hardware support contracts for enterprise storage systems, a reasonable estimate would be between $200,000 and $500,000 for the first year, with potential extensions or multi‑year pricing that could increase the total. Factors influencing the range include the number of NetApp devices covered, the depth of support (patching, updates, on‑site repairs), and whether the contract is structured as a one‑time purchase or annual service fees.

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