Description
The Arizona Department of Health Services (ADHS) is seeking a qualified contractor to provide ongoing maintenance, operations, and technical support for its HANDS 2.0 eligibility and data‑management system, along with the associated Vendor Web and Participant Portal applications used by the state WIC program and several partner jurisdictions. The contract is a fixed‑price, one‑year base period with up to six renewable 12‑month extensions (maximum seven‑year aggregate). Work includes system administration, software updates, security patching, release management, first‑level WIC Service‑Desk support, end‑of‑day/month processing, reminder services, and monthly reporting. The award will be made via a competitive RFP process, with a pre‑offer virtual conference on 2 Sep 2026 and a final proposal deadline of 5 Nov 2026.
• Provide 24×7 technical operations, system maintenance, and software release management for HANDS 2.0, Vendor Web, and Participant Portal.
• Deliver first‑level WIC Service‑Desk support (minimum 3 CSRs) and second‑level technical troubleshooting.
• Manage security patches, database upgrades (Oracle 19c), and cloud hosting (AWS) while producing monthly status reports and invoices on a net‑30 schedule.