Description
The U.S. Environmental Protection Agency (EPA) is seeking a contractor to provide Multi-Regional Information Technology Support Services (MRITSS) for the EPA Region 10. The contractor will be responsible for providing service desk support, network administration, and IT equipment management services to support the EPA's IT needs. The scope of work includes providing IT support services to approximately 650 staff at various locations, including Regional Field Offices, National Laboratories, and special-purpose offices in Alaska, Idaho, Oregon, and Washington. The contractor will be required to work collaboratively with the EPA's national IT service providers to ensure compliance with agency standards for IT configurations and to efficiently support the integration with new agency-wide shared services.
Some key responsibilities of the contractor include:
• Providing service desk support services, including incident support, workstation management, and IT facilities management
• Performing network administration tasks, including network configuration, installation, maintenance, repairs, and upgrades
• Managing IT equipment, including inventory control and maintenance
• Providing user training and support
• Participating in emergency support and special projects as needed
The contractor will be expected to provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform the IT services outlined in the Performance Work Statement (PWS).