D--Sources Sought Notice - Recreation Permitting & Transactions Digital Platform

The U.S. Fish and Wildlife Service (FWS) is conducting market research to identify qualified contractors capable of providing a secure, FedRAMP Moderate authorized SaaS platform to manage limited-use recreational opportunities across multiple national wildlife refuges. The platform should be able to process 40,000 - 80,000 annual transactions, support up to 60 public sites, and meet required federal security requirements. The contractor should demonstrate their ability to provide a turn-key SaaS platform with multi-site administration, mobile-responsive public and admin interface, workflows, real-time reporting, and pay.gov integration. Some key features and requirements include: • FedRAMP Moderate authorization • Multi-site administration and role-based dashboards • Mobile-responsive public and admin interface • Workflows: applications, reservations, lotteries, permit issuance • Real-time reporting and prevention of duplicate applications • Pay.gov integration and GIS mapping using federal datasets • Support for first come, first served inventory and configurable quotas • Handling of approximately 80,000 annual permit transactions • Digital permits with QR or unique codes • Optional add-on features such as lottery capability and harvest reporting • Security requirements including FedRAMP Moderate controls, FISMA compliance, and phishing-resistant MFA • External user support during business hours and weekends, 24/7 platform operations with 99% uptime, and annual reporting and backup services