Description
The State of Alabama’s Department of Conservation and Natural Resources seeks a vendor to provide a 24/7 telephone answering service for its toll‑free number 1‑800‑ALAPARK. The contractor must answer calls within an average of 30 seconds, keep the abandonment rate below 5%, and deliver daily call‑roll listings. Vendors may use remote representatives provided they are fluent in English, but in‑state (Alabama) staff are preferred. Pricing must be submitted as both per‑call and per‑minute rates; the line‑item price in the Quick Quote must be entered as $0.00, with the quote number used as the supplier number. The contract is for a 12‑month period (10/01/2026‑09/30/2027) with a maximum ceiling of $25,000 and may be renewed annually, subject to a total five‑year limit. No start‑up, holiday, technology, long‑distance, or training fees are allowed, and billing will be monthly in arrears.
• Provide 24 h/7 d call answering for 1‑800‑ALAPARK, average ≤ 30 sec answer, abandonment < 5 %.
• Submit per‑call and per‑minute rates; line pricing $0.00; quote number = supplier number.
• Deliver daily call‑roll logs and email messages to park contacts; no extra fees, monthly invoicing.
• Preference for Alabama‑based staff; remote staff must be English‑fluent.
• Contract term 12 months, renewable annually, total ceiling $25,000, max 5 years.