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U.S. Department Of Homeland Security·Virginia

Field Operations & CUstomer Support (FOCUS)

Closes 12/18/2025$10M – $50MRequest for Proposal
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Description

The Transportation Security Administration (TSA) is announcing the intention to make available to interested GSA Multiple Award Schedule (GSA MAS) vendors a Virtual Reading Room (VRR) for the Field Operations & Customer Support (FOCUS) opportunity. The VRR will contain documents pertinent to the upcoming solicitation for FOCUS, including Sensitive Security Information (SSI). The purpose of this notice is to announce the VRR and rules regarding access to the VRR. * The FOCUS opportunity will establish a new Task Order to provide the TSA enterprise-wide Single Point of Contact Information Technology help desk and headquarters/field Information Technology Specialist support. * The TSA IT Enterprise supports approximately 85,000 employees and contractors at various locations. * Vendors must obtain specific authorization to access SSI, and the information will only be used to satisfy acquisition requirements. * The vendor must ensure appropriate technical and operational measures are taken to protect TSA SSI data. * The Contracting Officer will review the Excluded Parties List (EPL), Dun and Bradstreet (D&B) Unique Entity ID, and the Central Contractor Registry (SAM.gov) to ensure the corporate entity is not precluded from receiving a task order award.

Attached files

Contact

Evan Morcom

[email protected]

Key dates

Opened
12/11/2025
Closes
12/18/2025

Last updated

Details

Type
Request for Proposal
Industry
Information Technology and Software Development
NAICS
541512
Solicitation №
PR267667C037

Budget estimate

$10,000,000 – $50,000,000

The budget for this opportunity is not explicitly stated in the document. However, based on the scope of work, which includes providing IT help desk and specialist support to the TSA enterprise, the budget could be substantial. The TSA IT Enterprise supports approximately 85,000 employees and contractors at various locations, which suggests a large-scale operation requiring significant IT support. Considering the complexity and scope of the project, the budget could be in the range of $10 million to $50 million per year, depending on the specific requirements and the vendor's proposed solution.

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