Integrated Security System

The Department of the Army is seeking a contractor to provide comprehensive sustainment, lifecycle support, and subject matter expertise for the Electronic Security System (ESS), Closed Circuit Television (CCTV)/Qognify systems, NICE Vision Pro digital recorders, and the HUGS Infant/Pediatric Protection System at Brooke Army Medical Center (BAMC) and designated outlying facilities. The contractor will be responsible for maintaining the systems' operational readiness, providing rapid emergency response, and ensuring compliance with Government requirements. The scope of work includes providing continuous technical support, preventive and corrective maintenance, system administration, network support, and hardware and software lifecycle management. The contractor must also ensure that all personnel assigned to the contract possess the required OEM certifications, active U.S. Government Secret clearances, and documented experience in hospital or Military Treatment Facility (MTF) environments. Some key features of the job include: • Providing comprehensive sustainment, maintenance, and lifecycle support for all components of the Electronic Security System (ESS) • Maintaining all CCTV/Qognify components, including fixed and PTZ cameras, encoders and decoders, video switches, and NICE Vision Pro digital recorders • Providing full sustainment, maintenance, and lifecycle support for the HUGS Infant/Pediatric Protection System • Maintaining operational availability at or above 99.9% for all systems • Responding to emergency events within 2 hours and restoring systems to manufacturer specifications within 24 hours.