AN11--Visiopharm Software Maintenance Services Base Plus 4 OYs Puget Sound VAHCS

The Department of Veterans Affairs is seeking a contractor to provide Visiopharm software maintenance services for a base period plus four option years. The contractor will be responsible for providing a single account with Service Level Plan 1 for up to 3 named users, including unlimited phone/email/technical support, software updates, access to the Customer Center and E-Learning training portal, and eight pre-booked training sessions with a Visiopharm Application Specialist. The contract will be firm-fixed price, and the Government intends to award a contract to the responsible offeror whose offer conforms to the solicitation and is most advantageous to the Government. • The contractor must have the capability to meet the requirements of the solicitation. • The contractor must provide a price proposal that includes all labor, overhead, profit, materials, and associated costs. • The contractor must have a satisfactory record of past performance. • The contractor must be registered in the System for Award Management (SAM). • The contractor must provide verification of authorization by the manufacturer to provide the service or a statement that the offeror is the manufacturer.