Description
The State of Vermont is seeking a vendor to design, implement, host, and maintain a comprehensive, web‑based reservation and revenue‑management system for its 56 State Parks. The solution must handle over one million annual visitors, support multi‑channel bookings, integrate with existing state financial and identity systems, meet stringent security, accessibility, and data‑retention standards, and provide ongoing operations and support for a five‑year term.
• Core functional modules include account & reservation management, parking/marina services, inventory & rentals, finance & accounting, reporting, and accessibility compliance.
• Vendor must deliver implementation services, data migration from legacy system, training, 7‑day support, SLA‑backed uptime (99.9 % monthly), and host the solution in a U.S. data centre meeting FedRAMP/NIST standards.
• Evaluation weighted heavily on solution fit (40 %), price (25 %), and vendor experience (15 %); the contract starts January 2027 and runs for at least five years of maintenance.