Description
The State Board of Administration (via the Florida Prepaid College Board) is seeking a qualified vendor to provide end‑to‑end customer service, records administration, and technology platform support for the Florida ABLE United Program. The contract will replace an expiring agreement and run from December 2026 through November 2027. The vendor must deliver full‑service account record‑keeping, contribution/withdrawal processing, debit‑card issuance, multi‑channel participant support, a secure online portal, compliance reporting, data security, incident response, business continuity, and optional value‑added services such as AI‑driven analytics or fraud detection. Minimum qualifications include at least five consecutive years of experience in both records administration and contact‑center operations for a qualified savings or investment program. The solicitation includes a pre‑submission clarification window (Oct 9‑16 2026) and a hard response deadline of Dec 7 2026.
• Provide full‑service recordkeeping and account administration for ABLE accounts
• Multi‑channel customer service (phone, chat, email, mail) meeting ADA accessibility standards
• Secure, scalable technology platform for online account opening, management, and reporting
• Debit/prepaid card issuance and integration with financial institutions
• Ongoing security, incident response, and business continuity capabilities
• Regular operational, quarterly, and audit reporting to the Board
• Ability to support data extraction, migration, and transition to a successor vendor
• Optional value‑added services (AI, analytics, cost‑saving models) may be proposed