Description
The Department of Veterans Affairs is seeking information from potential vendors for an Omnicell service agreement. The agreement will provide annual service, including telephone support, remote support, and on-site remedial/preventive service, for Omnicell Secure Storage Systems and associated equipment at various locations. The contract is expected to start on May 1, 2026, and run for one year with four option years. The vendor must be an authorized service provider with access to Original Equipment Manufacturer (OEM) parts. Some key responsibilities of the vendor include providing telephone support, emergency repair, and priority parts delivery. The vendor must also ensure that equipment downtime is kept to a minimum and provide licenses and updates for software and operating systems.
• The contract will require the vendor to perform work at multiple locations, including Fayetteville, AR, Springfield, MO, Branson, MO, Ft. Smith, AR, and Joplin, MO.
• The vendor must comply with all applicable records management laws and regulations.
• The vendor must ensure the security of all procured or developed systems and technologies.
• The vendor must provide training to its employees on VA Cyber Security Awareness and Rules of Behavior, as well as VA privacy training.
• The vendor must comply with all VA directives and handbooks regarding information and information system security.