Abbott RALS Software Licensing

The Department of Defense, Defense Health Agency is seeking a contractor to provide Abbott RALS software licensing for the Point of Care Testing (POCT) program at Evans Army Community Hospital. The contractor will be responsible for providing all necessary training, support, and maintenance for the RALS system, including updates, telephone support, and remote system support. The contractor will also be responsible for ensuring that the RALS system is compliant with all relevant regulations and standards, including HIPAA. The period of performance is 12 months, with options for renewal. Key objectives of the contract include providing corrections to substantial defects in the RALS system, updating the RALS system within 14 days of becoming available, and providing telephone support 24/7. • The contractor will be responsible for providing all necessary training and support for the RALS system. • The contractor will be responsible for ensuring that the RALS system is compliant with all relevant regulations and standards. • The contractor will be responsible for providing updates to the RALS system within 14 days of becoming available. • The contractor will be responsible for providing telephone support 24/7. • The contractor will be responsible for providing remote system support. • The contractor will be responsible for supporting all Abbott-supplied components, including repair, replacement, or exchange of components that are not functioning properly.