Priority Dispatch ProQA Software License Renewal

The Navy Region Hawaii (CNRH) is seeking a comprehensive support package for the Priority Dispatch ProQA software application, including software license renewals, 24/7 technical support, emergency medical dispatch (EMD) certifications/re-certifications, and specialized training for software integrated with the Computer Aided Dispatch (CAD) system. The selected contractor will provide a Platinum Level One Plan Maintenance Package, which includes software maintenance, technical support, educational access, annual training vouchers, accreditation support, and onsite support. The period of performance will commence upon Comptroller acceptance of funding, with a base year from 01 September 2026 to 31 August 2027, and options for continuation of support for up to four additional years. Key requirements include: • Software license renewals for 13 console licenses • 24/7 technical support and system administration assistance • Access to the College of Emergency Dispatch for all IAED-certified employees • Annual training vouchers for certification training, re-certification fees, and EMD instructor fees • Accreditation support, including ACE and re-ACE fees and services • Onsite support, including four annual visits for technical support, consultation, and implementation support