MSDE GovQA License Renewal

The Maryland State Department of Education (MSDE) is seeking a scalable, secure, and customizable request management system to efficiently handle Public Information Act (PIA) requests. The system must include a fully customizable online portal and a single-look request dashboard to improve transparency and responsiveness. The contract is for the renewal of the GovQA license. • The system must be able to handle public records, subpoenas, legal holds, discovery requests, interagency communications, correspondence, complaints, and citizen service requests. • The system must have a fully customizable online portal and a single-look request dashboard. • The system must be integrated with statewide Enterprise Services to ensure consistency, scalability, and compliance across all state departments. • The contract is for a period of one year, with the option for renewal.