Description
This solicitation seeks a qualified vendor to provide ongoing maintenance, operational support, and enhancements for Covered California’s enterprise Salesforce and MuleSoft environments. The contractor must act as a Certified Salesforce Consulting Partner and deliver day‑to‑day support for multiple Salesforce clouds (Sales, Service, Marketing, Experience, Data 360, Public Sector) and MuleSoft integration platform, working closely with Covered California staff under a fixed‑price three‑year base contract with two optional extension years. The award will be valued up to $4.5 M for the base term, with the potential to increase to $7.5 M if option years are exercised. Key requirements include extensive experience with large‑scale government Salesforce implementations, a staffed project team meeting strict experience thresholds, and full compliance with insurance, corporate‑good‑standing, and generative‑AI risk assessment mandates.
• Provide daily maintenance & support for Salesforce Sales, Service, Marketing, Experience, Data 360, Public Sector Solutions, and MuleSoft platform.
• Partner with internal Covered California teams to implement updates, bug fixes, releases, and configuration changes within California state‑working hours.
• Meet minimum vendor qualifications (Certified Salesforce Consulting Partner, ≥ 3 years relevant experience, and staffed project team meeting specific role experience).
• Deliver all required proposal attachments, including Generative AI Risk Assessment, insurance certificates, and corporate certifications.
• Contract term: 3‑year base period (Feb 1 2027 – Jan 31 2030) with up to two optional years; total maximum contract value $7.5 M.
Attached files
Contact
Julie Chan(Primary Procurement Contact)