Description
The City of San Diego is seeking information from vendors regarding Telecom Expense Management (TEM) services for wireless services. The city aims to understand the benefits and obstacles of procuring TEM services and to explore the possibility of implementing a fully-managed TEM solution. The city has approximately 5,599 lines of service, including smartphones, data-only, and voice-only lines, and spends around $6.4 million annually on wireless services. The city is looking for vendors to provide information on their pricing models, technical capabilities, and experience in providing TEM services.
• The city's current wireless services are managed through a decentralized approach, with each department responsible for its own wireless services and billing.
• The city has a total of 50 departments using city cellphones, with 57 cellphone coordinators overseeing wireless equipment and usage.
• The city has approximately 1,363 stipend users who elect to use their own devices and plans, which is not reflected in the city's total spend on wireless services.
• The city is looking for vendors to provide a fully-managed TEM solution that includes services such as invoice auditing, contract management, and mobile device management.