MetroAccess Customer Satisfaction Measurement

The Washington Metropolitan Area Transit Authority (WMATA) is seeking a vendor to conduct a customer satisfaction measurement for its MetroAccess services. The selected vendor will be responsible for tracking customer awareness, utilization, and satisfaction with the services on a continuous basis, providing quarterly reports. The contract has options for up to 5 years. • The vendor will be required to provide quarterly reports on customer satisfaction. • The contract has options for up to 5 years. • The solicitation is open to all qualified vendors. • Vendors can submit their bids through the WMATA Supplier Portal.