Description
The County seeks a vendor to provide a full‑service emergency‑medical‑patient‑billing solution on a one‑year contract with up to four optional one‑year renewals. The vendor must deliver an electronic billing platform that integrates with the County’s ESO Solutions ePCR system, handles electronic claim submission to Medicare/Medicaid and commercial carriers, provides 24/7 data access, and generates extensive monthly performance reports. Additional requirements include compliance with HIPAA Business Associate Agreement, NIST 800‑53/GovRAMP security standards, multilingual citizen support, and extensive insurance coverage. The fee is a percentage of amounts collected, with the County’s FY‑2025 cash collection totaling approximately $19.5 M.
• Provide EMS electronic billing software, hardware, and master‑file creation; integrate daily ePCR data feeds (PDF & NEMSIS).
• Deliver 24/7 unlimited‑user access, detailed AR, aged‑AR, reconciliation, and comparative reporting (11 distinct monthly reports).
• Meet rigorous security, privacy, and insurance requirements (CGL, Professional Liability, Umbrella, etc.) and supply on‑site/on‑line training and multilingual support.