Citation Processing Software

The City of Palmdale is seeking a qualified vendor to deliver a full‑stack, cloud‑based citation‑processing and payment solution for its Public Safety Department. The contractor must provide software, hardware (Apple‑compatible handheld devices), integration with the city’s GOGov case‑management system and Tyler Munis ERP, public‑facing online payment portal, collection and adjudication services, and ongoing support and maintenance. The effort is a multi‑year fixed‑price services contract with a base term of five years and two optional one‑year extensions. • End‑to‑end SaaS platform covering citation issuance, data processing, correspondence, adjudication, financial reconciliation, and collections. • Required integration with GOGov, Tyler Munis, DMV systems, and a public portal for online payments and hearing requests. • Provision of Apple‑based handheld citation devices, PCI‑DSS‑compliant payment hardware, training, hyper‑care support, and 98 % system‑uptime SLA.