RFP for The Management and Distribution of Customer Utility Refund Checks

The Public Utility Commission of Texas (PUCT) is seeking a contractor to manage, process, and distribute customer utility refund checks. The contractor will be required to open and maintain bank accounts, order checks, prepare checks for mailing, and provide customer support. The contractor will be paid from the disbursement of proceeds from a retail electric provider's irrevocable, stand-by letter of credit. The contract period is expected to be four years, with no option for renewal. The PUCT anticipates awarding the contract to the winning proposer based on the proposal substance and methodology, competence and knowledge, and proposed compensation. • The contractor must have at least three years of experience related to the services described in the statement of work. • The contractor must provide a detailed work plan, including an organizational chart and a description of prior experience. • The contractor must propose pricing as a per-check price, with different prices for different types of checks. • The contractor must demonstrate how elements of the price correspond to elements of the proposed work plan. • The contractor must provide at least three references, including phone numbers and email addresses. • The contractor must be neutral and impartial, and must not have a conflict of interest or appearance of impropriety.