Travel Management Corporation (TMC)

The Washington Metropolitan Area Transit Authority (WMATA) is seeking a qualified Travel Management Corporation (TMC) to manage and fulfill Metro's business travel bookings, provide traveler support, and ensure service delivery. The TMC should provide a user-friendly, full-service online booking platform that supports air, hotel, rail, and car rental reservations. The system should incorporate policy-driven workflows to support ease of use and compliance, while also delivering continuous 24/7/365 agent-assisted traveler support to Metro employees through multiple service channels. Dedicated concierge services shall be made available to accommodate the specialized needs of Metro's executive travelers, ensuring high-touch, proactive, and secure travel arrangements. • The TMC should provide a user-friendly online booking platform • The system should support air, hotel, rail, and car rental reservations • The TMC should provide 24/7/365 agent-assisted traveler support • Dedicated concierge services should be available for executive travelers • The contract will be for a base year with options for up to 4 additional years.