Description
The Colorado Department of Agriculture (CDA) is seeking proposals from vendors who can offer service agreements to support multiple Agilent instruments in the Division. The agreements are to help DLS minimize downtime, ensure accurate results, protect investments, and meet regulatory compliance requirements. The scope of work includes a one-year, all-inclusive service agreement covering Preventive Maintenance (PM) and Corrective Maintenance (CM), including parts, labor, and travel. The service agreement must guarantee a service response time of 48 hours or less and include comprehensive service reports for every visit.
• The contract will be for an initial 12-month term with the option to go month to month after the initial term.
• The vendor must be able to provide unlimited service calls and unlimited remote technical support by qualified technicians.
• The vendor must offer a dedicated Account Manager to support CDA as a Client.
• The vendor must be able to quote all items/components of all instruments as requested in this DQ.