00225Y0226-ITRS Uptrends

The Mayor’s Office of Contract Services (MOCS) is seeking proposals from a qualified City-Certified M/WBE reseller for ITRS Uptrends Platform Services. The services required include license enterprise, uptime credits, and transaction monitors. The software will be used to monitor availability and performance of both Passport buyer and Passport Vendors applications. The monitoring will include application servers, web servers, and Identity Providers SSO servers. The frequency of the probes will be 5 minutes, and alerts will be sent in case of application exceeding a threshold at any point of the workflow or overall system degradation. • The software should perform monitoring of the entire workflow from user signing on to completion of a transaction, checking timing of each step against set timeout thresholds. • The system will send an alert to a defined distribution list in case of application exceeding a threshold at any point of the workflow. • The monitoring probes will be limited from three ITRS site in the tri-state area. • A public page will be available that displays overall status of systems in real time. • The term of the agreement will be for one year from January 1, 2026.