RFP - Qualified Professionals to Provide Audio-Recorded Transcription Services

The University of Massachusetts Chan Medical School seeks qualified vendors to provide professional transcription services for audio‑recorded interviews and focus‑group recordings, covering both English and a set of multilingual languages. Transcripts must be clean‑verbatim, fully redacted for any protected health or personal information, and delivered via a secure file‑transfer system within a ten‑business‑day turnaround. The contract is a fixed‑price, one‑year award with the possibility of up to four additional one‑year extensions, and must comply with HIPAA, BAA, and strict data‑security standards. No automated speech‑recognition or generative‑AI tools are permitted; all work must be performed by qualified human transcriptionists. • Provide English and multilingual (Spanish, Mandarin, Haitian Creole, Vietnamese, Portuguese) transcription and translation. • Perform PHI/PII redaction and quality‑assurance checks, delivering transcripts in Microsoft Word format. • Use MoveIT (or approved secure transfer) for file exchange; comply with HIPAA, BAA, and SOC 2/ISO 27001 security requirements. • Meet a ten‑business‑day turnaround per file and support up to several hundred interview recordings annually, with peak demand March‑November. • Contract starts August 2026, runs for one year (extendable up to five years), and is awarded after a competitive RFP process.