Description
The U.S. Fish and Wildlife Service intends to award a sole source contract for the renewal acquisition of Cisco Finesse Call Center Licenses. The licenses provide licensing for all ESD users to log into the Cisco contact center VOIP System, which is critical to the operation of the ESD help desk functions and support of FWS Enterprise users. The contract will be for a period of one year, from February 20, 2026, to February 19, 2027. The vendor must supply the required Cisco Finesse Licenses and agents.
* The required licenses and agents include Flex 3.0 for Contact Center, Solution Support for Collaboration, On-Premises UCCX Standard Concurrent Agent, On-Premises UCCX Standard Agent License Smart Licensing, On-Premises UCCX Standard & Premium Server Smart Licensing, and On-Premises UCCX Std & Prem Media Kit v12.5.
* The vendor must be able to provide the required licenses and agents within the specified period of performance.
* The contract will be awarded using sole source acquisition procedures under FAR Part 13.