Bill Generation, Printing, Mailing & Presentment Services

The Lansing Board of Water and Light (BWL) is seeking a solution for bill generation, printing, mailing, and presentment services. The selected bidder will provide PDF generation, printing, and mailing of bills to customers from XML bill data generated by BWL's Customer Information System (CIS). The solution will also include a user web portal for BWL to monitor the progress of daily job processing with system analytics. The project scope includes XML to PDF bill generation, return, printing, and mailing services, as well as collection letter receipt, printing, and mailing services. The bidder will be required to provide a detailed project timeline, including clearly defined milestones, deliverables, and go-live dates. The evaluation criteria will include price, experience, adequacy of staffing plan, and completeness and specificity of the response to all requirements. Key points to consider: • The bidder must be a proven supplier in PDF bill generation from XML data, printing, and mailing services. • The solution must meet the requirements outlined in the RFP, including technology standards and web portal requirements. • The bidder must provide a detailed project timeline and milestones. • The evaluation criteria will include price, experience, and completeness of the response.