Description
The City of Fort Mitchell is seeking a qualified vendor to provide comprehensive managed information technology services across all municipal departments, including administration, fire, police, public works, recreation, and parks. The contract will cover full‑life‑cycle management of Microsoft 365, cloud‑based HIPAA/CJIS‑compliant storage, server and workstation administration, network and firewall oversight, cybersecurity, backup and disaster recovery, 24/7/365 help‑desk support, on‑site response (4‑hour critical), end‑user training, and strategic technology planning. The vendor must attend a mandatory site‑visit, provide background‑check‑cleared staff for public‑safety systems, and carry specified insurance limits. The initial term is four years with an optional two‑year renewal.
• Core services: Microsoft 365 admin, server/desktop management, network & firewall management, cybersecurity, backup/DR, help‑desk, on‑site support, training, and technology roadmap.
• Mandatory participation: Site‑visit attendance required for eligibility; all personnel accessing public‑safety/health systems must pass Kentucky DOJ background checks.
• Contract terms: 4‑year base term, optional 2‑year renewal, 24/7/365 monitoring, 4‑hour critical on‑site response, monthly proactive visits, and extensive insurance requirements.