COMPREHENSIVE OPERATIONAL ANALYSIS

The City of Riverside is seeking a qualified consulting firm to conduct a Comprehensive Operational Analysis (COA) of its special‑transportation (paratransit) services. The consultant will engage the community, collect and analyze operational data, evaluate funding and fare structures, assess current service performance, and deliver short‑, mid‑ and long‑term recommendations with implementation roadmaps. The effort spans 12‑18 months and may be extended for a second year. • Conduct bilingual public outreach, rider surveys, and stakeholder workshops. • Gather and benchmark operational, financial, and demographic data; produce detailed performance metrics and heat‑maps. • Perform funding, cost‑benefit, fare‑equity, and capital‑improvement analyses, identifying new revenue streams. • Evaluate current paratransit service design and explore micro‑transit or on‑demand alternatives. • Deliver five comprehensive reports covering engagement, service analysis, funding, fare, and actionable recommendations.